The United CEO tried to assure customers

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Washington DC CNN —United Airlines is trying to reassure passengers after a series of incidents on its Boeing jets this year, sending out a statement to customers that safety is “at the center of everything that we do.”“While they are all unrelated, I want you to know that these incidents have our attention and have sharpened our focus,” United CEO Scott Kirby said in a Monday morning message to customers.
On Friday in a United Boeing 737-800 landed in Medford, Oregon, with a panel from the underside of the fuselage missing.
Earlier this month, United suffered a series of four incidents, all involving Boeing jets .
A United Boeing 737-900ER spewed flames from an engine after takeoff from Houston, a United Boeing 777 lost a wheel during takeoff from San Francisco, a United Boeing 737 Max slid off a runway in Houston, and a United Boeing 777 trailed hydraulic fluid leaving Sydney.
“Our team is reviewing the details of each case to understand what happened and using those insights to inform our safety training and procedures across all employee groups,” Kirby said.
United is adding an extra day to pilot training, retooling training for new mechanics, and “dedicating more resources to supplier network management.”Passengers seeing a series of bad headlines about the airline and its Boeing jets may consider booking away from the airline, in its letter, is trying to prevent customers from leaving.
As of the end of last year, 81% of the jets that United uses on its mainline operations came from Boeing, compared to just over half the jets in the mainline fleets of rivals Delta and American airlines.
Boeing problems also getting attentionBeyond the problems on United flights, the most dramatic Boeing incident this year involved an Alaska Airlines Boeing 737 Max 9 that lost a door plug in a January 5 flight, leaving a gaping hole in the side of the plane.
And last week a Latam Airlines flight from Sydney, Australia to Auckland, New Zealand plunged suddenly, causing some passengers to be thrown to the ceiling of the cabin.
Investigators are still looking at the causes of both those incidents, but a preliminary report from the National Transportation Safety Board found Boeing left the bolts off the 10-week-old Alaska Air jet needed to keep the door plug in place.
And Boeing suggested the Latam incident may have been caused by an incident in the cockpit and not anything to do with the plane’s controls.
The age of the aircraft in the United incidents suggest that the cause could lie with United personnel, rather than Boeing’s well documented quality issues.
The plane that lost the panel on Friday’s flight was purchased by Boeing in 1998, for example.
So Boeing’s quality issues almost certainly have nothing to do with that incident.
Still, United’s operations have been disrupted by Boeing’s problems.
It has frozen hiring for a new class of pilots, because it won’t be getting as many new planes from Boeing this year as originally promised after production was slowed by the FAA.
And its fleet of 737 Max 9 jets were grounded for three weeks in January following the incident at Alaska Air.
In addition, certification of a new model of Boeing jet that United has ordered, the 737 Max 10, has also been put on hold but the quality and safety problems at the company.
Kirby told investors last week that United is looking at possibly buying more jets from Boeing competitor Airbus, and he said earlier this year that the Alaska Air incident was the “straw that broke the camel’s back” on its plans to get deliveries of the Max 10 any time in the foreseeable future.
Correction: An earlier version of this story incorrectly identified from where the flight with the engine fire took off.
It departed from Houston.

CNN Washington, DC —.

United Airlines has sent out a statement to customers stating that safety is “at the center of everything that we do” in an attempt to reassure them following a string of incidents on its Boeing aircraft this year. “.

“Even though these incidents are unrelated, we are paying attention to them and have narrowed our focus,” United CEO Scott Kirby stated in a message sent to customers on Monday morning.

A panel from the underside of the fuselage was missing when a United Boeing 737-800 touched down in Medford, Oregon, on Friday.

Four incidents involving Boeing aircraft occurred earlier this month for United. A United Boeing 737-900ER burst flames from its engine after takeoff from Houston; a United Boeing 777 lost a wheel during takeoff from San Francisco; a United Boeing 737 Max skidded off a Houston runway; and a United Boeing 777 trailed hydraulic fluid as it departed Sydney.

“Every employee group’s safety procedures and training are informed by our team’s review of each case’s details to determine what went wrong,” Kirby stated.

United is restructuring its training program for new mechanics, extending the duration of pilot training by one day, and “investing more resources in supplier network management.”. “.

The airline claims in its letter that it is attempting to keep customers from departing, so travelers who have seen a string of negative headlines about the airline and its Boeing aircraft may decide not to book with them. At the close of the previous year, United Airlines accounted for 81% of the aircraft it operated on its mainline, while rivals Delta and American Airlines only had slightly more than half of their jets from Boeing.

Attention is also being paid to Boeing’s issues.

The most significant Boeing event of the year, aside from the issues with United flights, involved an Alaska Airlines Boeing 737 Max 9 that had a door plug break during a flight on January 5 and had a massive hole in the side of the aircraft. Furthermore, a Latam Airlines flight from Sydney, Australia to Auckland, New Zealand abruptly descended, sending some passengers hurtling toward the ceiling of the cabin last week.

The reasons behind both those incidents are still being investigated, but according to a preliminary report by the National Transportation Safety Board, Boeing neglected to tighten the bolts that held the door plug on the 10-week-old Alaska Air jet. Furthermore, Boeing proposed that the Latam incident might not have been related to the plane’s controls but rather an incident that occurred in the cockpit.

The age of the aircraft involved in the United incidents raises the possibility that United staff is to blame rather than Boeing’s well-known quality problems. For instance, Boeing bought the aircraft on Friday that had the malfunctioning panel on it back in 1998. Consequently, it is highly unlikely that the incident has anything to do with Boeing’s quality problems.

Nevertheless, Boeing’s issues have interfered with United’s operations. Because it won’t be receiving as many new aircraft from Boeing this year as initially promised due to the FAA’s slowing of production, it has put a freeze on hiring new classes of pilots. In addition, its 737 Max 9 fleet was grounded for three weeks in January as a result of the Alaska Air incident.

United has also placed a hold on the certification of a new Boeing model, the 737 Max 10, due to the company’s quality and safety issues.

Kirby stated to investors last week that United is considering purchasing additional aircraft from rival Boeing, Airbus. Earlier in the year, he claimed that the Alaska Air incident was the “straw that broke the camel’s back” for the airline’s hopes of receiving Max 10 deliveries anytime soon.

Correction: The location of the engine-fired flight’s takeoff was misidentified in an earlier version of this article. From Houston, it set off.

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