The passengers claim the voyage was changed mid-trip


Antarctica-bound passengers aboard a Norwegian Cruise Line ship claim their course was rerouted mid-voyage to instead travel around South America, nearly 200 miles off course from the destination they say they booked.
The cruise ship was originally slated to travel around South America before heading on to Paradise Bay, Antarctica, but after passengers boarded, one traveler said she noticed the trip description had changed.
“They are not going anywhere near mainland Antarctica, which is what we paid for,” she said in the video.
Other passengers have since taken to social media, sharing their disappointment and frustration in videos posted on TikTok.
“While we try to maintain original itineraries as much as possible, at times modifications are made to optimize the itinerary or to accommodate certain circumstances,” the statement from the cruise line said.
“I don’t feel like I experienced Antarctica on this cruise.
This is not the first time a ship has changed its intended course with passengers on board.
The cruise line at the time said the change had to happen because storms made it impossible to travel to the Bahamas.
Experts say this serves as a good reminder that no matter where you’re planning to travel on a cruise line, there is no 100% guarantee that’s where you’ll end up.
“We always recommend that passengers read their crews contract carefully,” Cruise Critic Editor-in-Chief Colleen McDaniel told ABC News.

Travelers vented their dissatisfaction and disappointment on social media.

On a Norwegian Cruise Line ship, passengers headed for Antarctica say their itinerary was changed mid-tour, causing them to circumnavigate South America instead of arriving at their intended destination, which is almost 200 miles away.

After passengers boarded, one said she noticed the trip description had changed from the original itinerary, which called for the cruise ship to circle South America before continuing on to Paradise Bay, Antarctica.

Helen Midler claims that the itinerary had changed and the new description was “round-trip of South America.”.

To express her dissatisfaction, she uploaded videos to the TikTok account @ruinedvacation about the changes, which received millions of views.

“We paid for mainland Antarctica, and they are not going anywhere near it,” she stated in the video.

Since then, other travelers have taken to social media, posting videos on TikTok that express their dissatisfaction and disappointment.

One traveler said, “We feel like we’re being taken advantage of, or scammed.”.

In an email to ABC News, Norwegian Cruise Line confirmed that the ship visited Antarctica, but it went to Admiralty Bay, which is off an island more than 200 miles north of the original Antarctic destination, rather than Paradise Bay, which is close to the mainland.

The cruise line said in a statement, “While we try to maintain original itineraries as much as possible, modifications are made to optimize the itinerary or to accommodate certain circumstances.”. Furthermore, as a result of a recent regulation in the region, the ship is sailing slower, which is also affecting its original course. “.

Eric Huang, a passenger, told ABC News this week that the experience has been “largely disappointing,” given that he is unsure of our destination. “This cruise didn’t seem to give me a sense of Antarctica.”. To be able to accomplish that, I believe I would need to return. “.

There have been other occasions when a ship has altered course while carrying people.

The destination of the MSC Meraviglia was changed to Canada 24 hours before it was scheduled to depart, according to passengers who claimed to be sailing to Ocean Cay in the Bahamas in December.

Storms at the time prevented travel to the Bahamas, according to the cruise line, so a change had to be made.

According to experts, this is a good reminder that there is never a 100% guarantee that you will end up where you had planned to travel on a cruise line.

Colleen McDaniel, the editor-in-chief of Cruise Critic, told ABC News, “We always recommend that passengers read their crew contracts carefully.”. Additionally, we advise collaborating with individuals such as travel advisors who can act as your representative in the event that something goes wrong. “.”.

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