Video game retailer GameStop said Thursday that it is investigating claims made by some customers that they received damaged Nintendo Switch 2 consoles.
In multiple social media posts across X and Reddit, some consumers reported an issue in which it appeared a GameStop in New York had stapled receipts to their Switch 2 packages and punctured the console screens.
“GameStop stapled the receipt for me and my friends Switch 2s to the box, FML,” wrote X user Oadhan Lynch, sharing a series of pictures of the product after it had been opened.
The consumer reports, which appear to be regionally isolated, come as gamers continue to rush to get their hands on the coveted Nintendo console, which was released Thursday.
The original Switch was released eight years ago, and the hype for a new console has continued to grow in recent years.
GameStop, a retailer of video games, announced Thursday that it is looking into customer complaints that they received damaged Nintendo Switch 2 systems.
Customers complained about a problem where it seemed a GameStop in New York had stapled receipts to their Switch 2 packages and punctured the console screens in a number of social media posts on X and Reddit.
X user Oadhan Lynch posted a number of images of the product after it had been opened, writing, “GameStop stapled the receipt for me and my friends Switch 2s to the box, FML.”. I am going to have to wait three months for the restock, which is truly crazy. Indeed, we were present for the midnight release, so I’m willing to wager that everyone in this line will experience the same problem. “”.
A representative for GameStop stated in an email that the company is “investigating this as we speak and will make the customers whole.”.
Lynch, who did not reply to a request for comment, posted an update on X by Thursday afternoon stating that the store had “made things right” by sourcing “around NY and NJ to provide replacements to everyone who this happened to.”. “.”.
Requests for comment were not immediately answered by others who made similar claims on social media.
The reports from customers, which seem to be limited to a single region, come as players are still vying for the highly sought-after Nintendo system, which was made available on Thursday.
The console and the new Mario Kart World can be purchased for $499, or gamers can purchase the base device for $449. Fans and gamers waited in long lines at stores across the nation, unfazed by prices. Since the original Switch was released eight years ago, there has been an increasing amount of anticipation for a new system.
However, with some shortages already being reported just hours after the console’s official release, those vying for the Switch 2 may have to wait longer than anticipated.
During the product’s midnight launch party at Nintendo’s store in New York’s Rockefeller Center, President and COO Doug Bowser told CNBC, “We’ve been working really closely with our retail partners to ensure there’s ample supply for not only the launch weekend, but well beyond.”.
Online users reported that their Walmart orders were canceled just hours before they were scheduled to arrive. According to some, Target was still “getting ready to ship” their orders.
Bowser told CNBC at the launch event that he wants people who couldn’t get a Switch 2 during the preorder period to get in touch with their local retailer. He also said that the company is still working with the stores “to replenish through that launch period and all the way into the holiday period.”. “.”.
Nintendo stated in its sales forecast last month that it anticipates selling 15 million Switch 2 consoles during the fiscal year that ends in March 2026, according to CNBC.
Joy-Cons (controllers) that snap into the side of the screen and a larger, crisper screen are two of the new updates that seem to have excited those who were fortunate enough to receive the product on the first day of its launch.
